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Home > Message Board > Tips & Tech Support > Software > Unable to activate subscription renewal in Norton Systemworks 2004 Pro
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Unable to activate subscription renewal in Norton Systemworks 2004 Pro
Started April 10, 2005 @ 9:11pm by DCSun
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DCSun
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| Unable to activate subscription renewal in Norton Systemworks 2004 Pro | April 10, 2005 @ 9:11pm | If you're having trouble activating the subscription renewal you just purchased, and the instructions on the Symantec site don't help, here's one more thing you can try.
In my case, I wasn't getting the screen to enter the subscription key into. I would click the button to continue to the spot where I expected to find a box to paste in my code, but instead ended up with a browser window displaying a useless section of the Symantec site, and a message in the program thanking me for activating my new subscription! Add to this the fact that I read on their site that the subscription key is only valid for seven days and I'd purchased it four days ago, I was starting to regret ever buying it!
I proceeded to attempt to uninstall the entire package, which it also would not comply with, errorring off in their uninstall package. Attempting to reinstall it was futile, too, as it detected the existing installation and told me to uninstall it! Thanks!
The solution (I use that term loosely in this case), was to uninstall the antivirus portion of Systemworks, then install it again, activate the subscription renewal, and finally perform the liveupdate on it. That narrows it down to something in their own update breaking the renewal process, which is pretty sad for a package as expensive from a company as big as them. Oh well.
Hope this helps someone in the future. I sure would have been delighted to find this before! |
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Last Edit: April 10, 2005 @ 9:13pm by DCSun | |
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